Frequently Asked Questions
Everything you need to know about your Steele Label experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Domestic standard shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online Returns Portal and enter your order number and zip code to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
Are your garments ethically manufactured?
At Steele Label, we are committed to ethical production. We partner exclusively with SEDEX-certified factories that guarantee fair wages, safe working conditions, and no forced labor.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.